Who are we ?

Metrologic Group, a Sandvik company, is a global leader in 3D measurement and inspection software. We are passionate about advanced technologies and innovation. Joining our team will give you the opportunity to enter into a career where you can help shape and define the innovation!
 

What do we propose?

Type of contract : Permanent
Location : India
Starting date : ASAP 

The position:

Reporting directly to the Strategic Sales Channel Manager, the jobholder carries out and ensures users training, clients’ demonstrations as well as assistance and technical support for customers.
You participate in the sharing of relevant field information with Metrologic Group's Services, Products, Marketing and Sales teams.

Your mission:

You will be responsible for:

- Receive user requests and guide them in their us :  

• Take charge of incoming requests in a spontaneous way
  
• Analyze the context of the customer request in order to identify the problem encountered
• Provide answers adapted to customer requests
• Synthesize and share knowledge in an appropriate manner via communication adapted to the interlocutor

- Prepare and lead training sessions or demonstrations :

• Prepare and adapt the content of the training or demonstration to ensure the desired level of quality
• Train on software features with the help of internal experts to provide the best possible service 
• Guide the users of the solutions marketed by Metrologic group in their learning to use these products
• Evaluate trainees' skills and know-how through validation tools

- Contribute to the continuous improvement of our products and the Customer Support department

- Ensure reporting of its activity and customer feedback

- Identify and record malfunction conditions that need to be communicated to HQ technical support to ensure proper handling

This position is for you if you are able to:

You have an education in general mechanics at Bachelor level with experience or Master or Engineer level.

Knowledge of the main concepts of mechanics:

• Drawing and dimensioning
• Spatial representation
• Standards and tolerancing

You have an excellent communication skills, pedagogy, listening skills and empathy
You have an ability to use pedagogical techniques and tools to lead a group
You are Curious and you have an interest for the different sectors of activity of our clients (industrial)
You have a general familiarity with computer tools
You are capable to work independently.

Driver's license and a fluent english are required. 

You have an ability and willingness to travel within the associated geographic area, potentially abroad.
The onboarding process includes training on our value propositions, where we fit in our market, and technical training on our products.

Do you recognize yourself in this ad? We look forward to receiving your application!